App Support

I have a problem with my game. What should I do?

Please contact our support team through the email addresses below.

Please provide as much information about the situation as possible: device model and/or version, device operating system version, which game and version you are referring to, and a detailed description of the issue.

VR Village

View instructions at primal-scope.com. Email support questions to software@primalscreen.com

Pickle Panic

Email support questions to picklepanic@primalscreen.com

Mike the Knight:
The Great Gallop

Email support questions to greatgallop@primalscreen.com

Thomas and Friends:
The Mix-Up Match-Up

Email support questions to thomasmatch@primalscreen.com